It all begins with the Culture of your Practice.
You may find the culture is great the way it is, and you simply need strategies to find qualified talent that fit well. Or, you may see a need to tweak your culture, while finding talent that fit your new vision of the Practice culture.
Either way, the employees that make up the culture for your Practice will influence your ability to attract and retain exceptional people who truly care about the experience that your patients have.
The vision of the culture for your Practice can be implemented through training, attention on performance, mentoring and/or implementing new policies. The combination depends on where the culture is at, and what you want to move it toward.